Support & Quality

Product Support Workflow

No support without a ticket 😘 The help desk provides technical support to end users, troubleshoo...

How To Tag Tickets

Tag Description Hub The hub from which the client/partner is manag...

Product Support Dashboard

See the dashboard here. What Is the Product Support Dashboard?‌  A ticket dashboard collects al...

Support for multiple products

To set up Freshdesk to allow customers to raise tickets for different products, start by configur...

QA Process

How QA fits Into the Global Delivery Framework In Akvo’s Global Delivery Framework (GDF), Qualit...