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See the dashboard here. What Is the Product Support Dashboard?‌  A ticket dashboard collects all client tickets and provides a centralized place for support teams to view and manage the issues and requests. The dashboard provides a quick, visual overview of ...

To set up Freshdesk to allow customers to raise tickets for different products, start by configuring multiple support email addresses—one for each product e.g isco@akvo.org, idc@akvo.org etc. This ensures that tickets are categorised based on the product they ...

How QA fits Into the Global Delivery Framework In Akvo’s Global Delivery Framework (GDF), Quality Assurance (QA) plays a structured and strategic role, particularly within the project implementation and software development phases. QA is not a separate or sta...