Product Support Dashboard

See the dashboard here . 
 What Is the Product Support Dashboard?‌ 
  A ticket dashboard collects all client tickets and provides a centralized place for support teams to view and manage the issues and requests. The dashboard provides a quick, visual overview of ticket status, ticket volume and overall team performance. 
 What does each chart mean? 
 Volume Reports 
 The Volume report shows you a summary and detailed breakdown of customer support requests. It gives you an idea of how "busy" things are in the world of support.   
 There are 3 volume reports  grouped by: 
 
 The product/brand 
 The impact/severity of the issue 
 The category of the ticket 
 Escalation Status 
 
 There is an additional volume report that shows which partners have raised the most number of tickets and a summary of the same by date. 
 
 Average Response Time 
 The Average Response Time report tells how fast your team is getting back to customers. It's a metric on quality of support and the reports show you when you're doing well and when there are deficiencies in speed.  
 
 Filtering The Dashboard